Shipping Policy
Shipping Policy
Thank you for shopping with ChillWell Essentials. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has shipped, you will receive a confirmation email with tracking information (when available).
Shipping Times
Estimated delivery times:
- Canada: 5–12 business days
- United States: 5–12 business days
- International: 7–20 business days (where available)
Delivery times are estimates and may vary due to customs, carrier delays, weather, or other unforeseen circumstances.
Shipping Costs
We proudly offer FREE SHIPPING on all orders.
There are no hidden shipping charges.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us and we will be happy to investigate with the shipping carrier.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. We are unable to guarantee changes once an order has been processed.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us at:
Phone Number: 306-230-6624
Email: Support@chillwellessentials.com